【題目】 I went out to breakfast this morning to meet a friend. It was voice. But what wasn't so lovely was the lady who took our__________

She spoke in a way that was_______,unhappy, certainly not friendly and sort of rude.Working in hospitality(服務(wù)行業(yè))myself, I ________it.

When it was my turn to come close to her and order, I thought to myself,“What can I do here to make her day, to appreciate her, to make her smile?”

I had nothing.

Surely there must be______ I could sincerely compliment (稱贊)her on. Then there it was, and I knew instantly(=at once).

It was her voice. She had the most unbelievably well spoken and clear voice, It was SO good. And that was what I would________ her for.

So after she took my order and gave me the same unfriendly attitude, I told her. I said: “I hope you don't mind me saying so, but you have the most ______voice. It's so clear, well spoken and sounds so professional.”

I told her how she honestly had one of those voices that would be_______ for voice-overs(配音), announcements or even radio.

Her face lit up, she smiled (the first time I had seen her do so), and as I left and walked away, noticed her whole attitude change. The customer behind me received a totally different kind of________, a better one. And it was all because of what I did. Something so_______.

There was a time when this sort of thing would have embarrassed me, or I'd have been way too shy and hard to say such a thing. Not now. Now I_______.

Why?

Because I have the power. The power to completely change someone's day by something as simple as a few kind words.

And you have this power too. We all do.

【1】A.seatB.foodC.orderD.menu

【2】A.impatientB.warm-heartedC.shyD.proud

【3】A.understoodB.lookedC.consideredD.noticed

【4】A.nothingB.somethingC.anythingD.everything

【5】A.thankB.praiseC.blameD.trust

【6】A.amazingB.amusingC.funnyD.trusty

【7】A.perfectB.clearC.knownD.normal

【8】A.paymentB.serviceC.understandingD.choice

【9】A.simpleB.differentC.interestingD.difficult

【10】A.needB.mayC.wouldD.must

【答案】

【1】C

【2】A

【3】D

【4】B

【5】B

【6】A

【7】A

【8】B

【9】A

【10】D

【解析】

文章大意：作者去飯店吃飯，遇到女服務(wù)員心情不太好，作者用自己的語言和善良讓她開心起來。

【1】句意：但不太可愛的是接我們訂單的那位女士。

seat座位；food食物；order點(diǎn)菜；menu菜單。根據(jù)下句When it was my turn to come close to her and order, I thought to myself,當(dāng)輪到我靠近她點(diǎn)餐時(shí)，我心想可知，那位女士是負(fù)責(zé)我們訂餐的，take one’s order點(diǎn)菜，故答案為C。

【2】句意：她說話的方式不耐煩、不高興，當(dāng)然不友好，還有點(diǎn)粗魯。

impatient不耐煩；warm-hearted熱心的；shy害羞的；proud驕傲的。根據(jù)空后詞unhappy, certainly not friendly and sort of rude不高興，當(dāng)然不友好，還有點(diǎn)粗魯?shù)奶崾�，空處的詞應(yīng)是否定意義的詞“不耐煩”，故答案為A。

【3】句意：我自己在服務(wù)行業(yè)工作，我注意到了。

understood理解；looked看；considered仔細(xì)考慮；noticed注意到。根據(jù)下句“What can I do here to make her day, to appreciate her, to make her smile?我能做些什么來讓她高興，欣賞她，讓她微笑可知，作者“注意到了”女服務(wù)員的心情不好，故答案為D。

【4】句意：肯定有什么我可以真誠地稱贊她的事情。

nothing沒有事情；something某事；anything任何事情；everything每一件事情。根據(jù)上句 I had nothing.我沒有事情可做和本句中surely的提示可知，肯定有我可以真誠地稱贊她的事情，故空處的詞為“某件事情”，故答案為B。

【5】句意：那就是我要贊揚(yáng)她的事情。

thank感謝；praise贊揚(yáng)；blame責(zé)備；trust相信。根據(jù)上句 It was SO good.它是那么地好可知，空處的詞應(yīng)為“贊揚(yáng)”，故答案為B。

【6】句意：但是你有最令人驚奇的聲音。

amazing令人驚奇的；amusing逗笑的；funny有趣的；trusty可信賴的。 根據(jù)前句She had the most unbelievably well spoken and clear voice她有著令人難以置信的流利的語言和清晰的聲音可知，空處的詞為“令人驚奇的”，故答案為A。

【7】句意：我告訴她，她怎么真地會(huì)有完美的配音、宣告甚至廣播的聲音。

perfect完美的；clear清晰的；known知名的；normal正常的。根據(jù)前句She had the most unbelievably well spoken and clear voice她有著令人難以置信的流利的語言和清晰的聲音可知，空處的詞為“完美的”，故答案為A。

【8】句意：我后面的顧客得到了完全不同的服務(wù)，一種更好的服務(wù)。

payment付款；service服務(wù)；understanding理解；choice選擇。根據(jù)前句 and as I left and walked away, noticed her whole attitude change.當(dāng)我離開時(shí)，注意到她整個(gè)的態(tài)度發(fā)生了變化可知，空處的詞為“服務(wù)”，故答案為B。

【9】句意：事情很簡單。

simple簡單的；different不同的；interesting有趣的；difficult困難的。由前文女服務(wù)員的不高興、不耐煩，僅僅因?yàn)樽髡叩囊痪浞Q贊，服務(wù)員整個(gè)的態(tài)度發(fā)生了變化可知，空處的詞為“簡單的”，故答案為A。

【10】句意：現(xiàn)在我必須這樣做。

need 需要；may可能；would想要；must必須。根據(jù)下句 The power to completely change someone's day by something as simple as a few kind words.用簡單的幾句好話就能完全改變一個(gè)人的一天可知，空處的詞為“必須”，故答案為D。

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