閱讀理解。
     Giving someone good news is easy, but what about bad news? Are there any good ways to give bad
news without making people too upset? The following steps might help:
     Say something positive. Try to start or end the conversation with some good news, so that it's not all bad.
For example, "You did very well in the interview, but unfortunately we've given the job to somebody else."
     Prepare your listener for the news. Use phrases to introduce what you're going to say, like "Unfortunately,....", "I'm really sorry, but..." or "I'm afraid I've got some bad news." This gives the listener time to prepare
for what you' re going to say.
     Try to give a reason. People like to know why things go wrong. Try to explain the decision. If someone
doesn' t get the job, can you explain why? If you have to cancel an appointment, try to give a reason.
     Use a soft tone of voice. If you're giving someone bad news, try to use a soft, calm voice to make your
sound kind. Say things to show you understand, like "I'm really sorry." or "I know this must be disappointing."
1. Which step isn't mentioned in the passage?
A. Talk about problems.
B. Try to give a reason.
C. Say something positive.
D. Prepare your listener for the news.
2. What does the underlined word "tone" mean in Chinese?
A. 詞語
B. 語氣
C. 眼神
D. 手勢(shì)
3. Linda failed the test. She could tell her mum the news beginning with "_______".
A. You lucky thing!
B. You'll never guess what.
C. Bad news, I'm afraid.
D. That' s really wonderful.
4. Which of the following is NOT true according to the passage?
A. "Unfortunately" can be used to tell the bad news.
B. You can start the conversation with some good news.
C. Tone of voice is important when giving the bad news.
D. Nobody likes to know the reason why things go wrong.
5. The best title for the passage is "_______".
A. Bad news can be good news
B. Good ways to give bad news
C. It's easy to give bad news
D. Giving bad news without any trouble
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