Question

【題目】

People can't see you when you're speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have found that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.

1. Facial Expressions

Your facial expression can _______ your voice. For example, if you smile, your voice will sound warm and friendly; just the opposite, if you have an angry look on your face, it can make you sound unpleasant.

2. Volume

If you speak too loudly, you could sound angry. And if you speak too _______, it'll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you're shouting.

3. Pace

The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak _______ than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it'll make it easier for the other person to understand you.

4. Gestures

Gesturing can affect the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you _______.

5. Movement

If you're feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more _______.

6. Pauses（停頓）

Using pauses every now and then can help you to slow down. Also, if you pause after giving some new information, it'll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker's _______. For example, when a speaker is really angry, he might use pauses and says, “I … am … so … angry …”

【1】A.helpB.influenceC.controlD.make

【2】A.slowlyB.quicklyC.stronglyD.softly

【3】A.fasterB.quickerC.slowerD.gentler

【4】A.talkB.likeC.needD.say

【5】A.comfortableB.confidentC.warmD.pleasant

【6】A.likesB.dislikesC.feelingD.temper

Answer 1

【答案】

【1】B

【2】D

【3】A

【4】C

【5】B

【6】C

【解析】

文章大意：本文介紹了在打電話時要注意的一些技巧包括面部表情、音量、步調(diào)、手勢、活動及停頓幾方面的內(nèi)容。

【1】句意：你的面部表情會影響你的聲音。

考查動詞辨析。A. help幫助；B. influence影響；C. control控制；D. make制作。根據(jù)下文“if you smile, your voice will sound warm and friendly”可知面部表情會影響聲音。故選B。

【2】句意：而如果你說話太輕聲，你將很難被聽到。

考查副詞辨析。A. slowly緩慢地；B. quickly快地；C. strongly強壯地；D. softly輕柔地。結合上文“If you speak too loudly”可推出此處與之對應要說如果你說話聲音太輕，用softly。故選D。

【3】句意：例如，一個憤怒的人可能比平時說話更快。

考查形容詞及副詞辨析。A. faster更快；B. quicker更快；C. slower更慢；D. gentler更溫和。根據(jù)題干可知此處用副詞修飾speak，選項中只有A項是副詞。故選A。

【4】句意：手勢對幫助你強調(diào)正確的話乃至找到你需要的話來說都是有用的。

考查動詞辨析。A. talk談話；B. like喜歡；C. need需要；D. say說。根據(jù)題干中“find the word you ____”可知是找出你需要的話。故選C。

【5】句意：它將減少你的緊張并幫助你的聲音聽起來更自信。

考查形容詞辨析。A. comfortable舒服的；B. confident自信的；C. warm溫暖的；D. pleasant愉快的。根據(jù)上文“It will reduce the nervousness in your body”可知是它能使聲音聽起來不緊張，充滿自信。故選B。

【6】句意：它們可能告訴你一些關于說話人的感覺。

考查名詞辨析。A. likes喜歡；B. dislikes不喜歡；C. feeling感覺；D. temper脾氣。根據(jù)下文例子可推出此處指能通過停頓來判斷說話人的感覺。故選C。