【題目】A: Hello, this is Green Shop. 【1】

B: Hello! This is Mr. Clark. I'm calling to complain!

A: 【2】

B: I ordered a washing machine from your shop last month. 【3】

A: Can you tell me more details (細(xì)節(jié))?

B: Sure. At first, everything went well. But yesterday, it made loud noises while working.

A: Please take it to our shop. 【4】

B: I don't want to have it repaired. I would like to get my money back.

A: OK. 【5】

B: Thank you.

A.But it has gone wrong.

B.Our engineers will help with the problem.

C.Can I help you?

D.What's the matter?

E.We will discuss it and try to satisfy your need.

【答案】

【1】C

【2】D

【3】A

【4】B

【5】E

【解析】

這是一個(gè)顧客給商店打電話的對(duì)話。顧客向店員抱怨，買的洗衣機(jī)出毛病了，他想退貨。

【1】根據(jù)this is Green Shop.這里是格林商店，可知是店員說(shuō)話，通常用“Can I help you?”；故選C。

【2】根據(jù)I'm calling to complain!我打電話抱怨，可知店員問(wèn)“怎么了？”；故選D。

【3】根據(jù)I ordered a washing machine from your shop last month.我上個(gè)月從你們商店訂購(gòu)的洗衣機(jī)，和Can you tell me more details (細(xì)節(jié))?你能描述一下細(xì)節(jié)嗎？可知說(shuō)“但是它壞了”；故選A。

【4】根據(jù)Please take it to our shop. 請(qǐng)帶到我們商店來(lái)，和I don't want to have it repaired.我不想修它，可知說(shuō)“我們的工程師會(huì)幫你解決問(wèn)題”；故選B。

【5】根據(jù)I would like to get my money back.我想退錢，和OK.好的，結(jié)合選項(xiàng)，可知是“我們商量一下，盡量給你滿意的答復(fù)”；故選E。

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