Question

【題目】CBC is a well-known air company which has over twenty planes flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2007 and 2008 the company received letters of complaints from consumers or passengers. Over a dozen kinds of problems are divided in groups in the following table.

Those about passengers’ things that are carried by the plane are baggage problems. Customers service refers to service work with passengers are not satisfied with. Over sales （超額銷售） of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money that should be paid back to them because of what they have lost. Fares are problems about the price of tickets.

Consumer Complaints Received By the CBC

Category	2007	2008
Flight problems	20%	22.1%
Baggage	18.3%	21.8%
Customer Service	3.1%	11.3%
Over sales of seats	10.5%	11.8%
Refund problem	10.1%	8.1%
Fares	6.4%	6.0%
Reservation & Ticketing	5.8%	5.6%
Tours	3.3%	2.3%
Smoking	3.2%	2.9%
Advertising	1.2%	1.01%
Credit	1.0%	0.8%
Special passengers	0.9%	0.9%
Others	6.0%	5.3%
Total number of complaints	3001	2000

【1】The underlined word “it” in Paragraph 1 refers to _______.

A. the place B. the fixed line C. the complaint D. the service

【2】Which graph shows a white part that is about flight problems and baggage problems in 2007 together?

A. B. C. D.

【3】How many complaints about credit were received by the CBC in 2008?

A. 18 B. 16 C. 30 D. 31

【4】From the passage we can know that ________.

A. Customers are quite satisfied with CBC

B. Sometimes CBC sells more tickets than its plane’s fixed seats

C. CBC has more than twenty planes which fly to all the capital cities of the world

D. Customers can only buy tickets with ready money.

【5】This passage is a/an _________.

A. advertisement B. newspaper report C. story D. science diary

Answer 1

【答案】

【1】 D

【2】 C

【3】 B

【4】 B

【5】 B

【解析】

這是一篇新聞報(bào)道，報(bào)道了CBC的服務(wù)被投訴，并列出來2007年和2008年多種投訴類型所在比例。

【1】細(xì)節(jié)理解題，原文中“Its service is very good but some passengers are still not satisfied with it a”它的服務(wù)非常好，但是一些顧客仍然對它的服務(wù)不滿意。這里的it指代的是前句的“Its service”。故選D.

【2】細(xì)節(jié)理解題，根據(jù)表格中信息“Flight problems----20%，Baggage----18.3%”，故選C。

【3】細(xì)節(jié)理解題，本題問的是2008年關(guān)于信用問題的投訴有多少？即用credit在2008投訴中所占比例乘以投訴總數(shù)，即可得出答案。0.8%乘以2000=16，故選B.

【4】細(xì)節(jié)理解題，根據(jù)“Over sales （超額銷售） of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe.”可知CBC賣過多的票，故選B.

【5】結(jié)合本文的主要內(nèi)容，闡述CBC的旅客投訴事件，并進(jìn)行歸納劃分。我們就可知道這是一篇報(bào)道。A. advertisement廣告； B. newspaper report新聞報(bào)道；C. story故事；D. science diary科學(xué)日記，故選B。