Question

【題目】

this; explain; skill; say; information; than; again; polite; available; smile

How you speak on the telephone is very important! If you use good telephone 【1】 , the caller will be happy. If not, they may not want to deal with(打交道) you or your company 【2】 .

First, make sure you answer the call formally(正式地), giving your name and the name of your company. 【3】 will let the caller know that you are professional.

You should also remember 【4】 as you speak, and use a friendly tone(語調(diào)). If you sound bored or too busy, the caller will think you are impolite.

Your choice of words can make a big difference, too. For example, if have not heard what a caller 【5】 , it is much more polite to say “I’m sorry. Could you say this again, please?” 【6】 to simply say “What?”.

Similarly, if a caller asks to speak to someone, don’t just say “yes” or “no”. If the person is 【7】 , say that you will put the caller through to them. If they are unavailable, 【8】 where they are, and then take a message.

In either situation, you will also need to get some 【9】 about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it 【10】 !

Answer 1

【答案】

【1】skills

【2】again.

【3】This

【4】to smile

【5】said

【6】than

【7】available

【8】explain

【9】information

【10】politely

【解析】

文章介紹了怎么在電話上和人交流的一些方式，要正式地接電話，介紹自己或自己的公司，說話的時候要微笑，要用友好的語調(diào)，選擇的話也很不一樣，當(dāng)你沒聽清楚時要說“請你再說一遍好嗎？”，最重要的事情是要有禮貌。

【1】句意：如果你使用好的電話技能，打電話的人將會很高興。根據(jù)后文內(nèi)容和選詞，可知是打電話的技能，用名詞復(fù)數(shù)表示一類；故填skills。

【2】句意：他們也許不想再和你或你的公司打交道。根據(jù)If you use good telephone ___1___ , the caller will be hapy. If not,和選詞，可知是再，又；故填again。

【3】句意：這會讓打電話的人知道你是專業(yè)的。根據(jù)make sure you answer the call formally(正式地), giving your name and the name of your company.和選詞，以及句子結(jié)構(gòu)，可知是this這，做主語，代指上文提到的事情；故填This。

【4】句意：當(dāng)你說話時，你也應(yīng)該記住微笑。根據(jù)use a friendly tone(語調(diào)).和選詞，可知是smile，根據(jù)remember to do sth記住去做某事；故填to smile。

【5】句意：如果沒有聽清打電話的人說什么。根據(jù)it is much more polite to say “I’m sorry. Could you say this again, please?”和選詞，可知是say說，根據(jù)if have not heard可知用過去時態(tài)；故填said。

【6】句意：比簡單地說“什么？”。根據(jù)it is much more polite to say “I’m sorry. Could you say this again, please?” ___6___ to simply say “What?”和選詞，可知說“對不起，請你再說一遍好嗎？”比簡單地說“什么？”禮貌的多；故填than。

【7】句意：如果這個人在。根據(jù)if a caller asks to speak to someone和選詞，可知是be available在；故填available。

【8】句意：如果不在，解釋他們在哪里。根據(jù)If they are unavailable, ___8___ where they are, and then take a message.和選詞，可知是解釋他們在哪里，比較有禮貌；故填explain。

【9】句意：你也需要得到打電話的人的信息。根據(jù), such as their name or company.和選詞，可知是information信息；故填information。

【10】句意：要有禮貌地問。根據(jù)文章和選詞，可知是要禮貌地問，副詞修飾動詞ask；故填politely。