【題目】Dear Sales Manager,

I am writing to complain about what one of your saleswomen has done. Last Sunday, I went to your store to look for a T-shirt. When I asked a saleswoman, Ms Wang, for help in finding my size, she told me that she was busy and said impolitely that if I couldn't find one, it meant the store didn't have it. I couldn't stand it. Would you mind answering my questions?

What is a saleswoman's job?

What quality- should a saleswoman have?

What do you think of Ms Wang's behaviour?

Do you care about a customer's feeling? Why or why not?

I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.

Best wishes

Cathy

【1】What is this?

A. A complaint-letter.??? B. A thank-you letter.

C. An advertisement.??? D. An invitation letter.

【2】What does Cathy think of Ms. Wang?

A. Helpful.??? B. Impolite.??? C. Kind.??? D. SelfiSh.

【3】What is NOT Cathy's wish?

A. She can have a pleasant shopping experience next time.

B. The manager can deal with her letter seriously.

C. The manager can give her a reply.

D. She can get her money back.

【答案】

【1】A

【2】B

【3】D

【解析】試題分析：是一封由凱西寫給銷售經(jīng)理的書信，用來投訴銷售人員王女士的失職。

【1】題意：這（篇短文）是什么？考查綜合理解題。A. A complaint-letter； 一封投訴信； B. A thank-you letter.一封感謝信；C. An advertisement. 一則廣告；D. An invitation letter.一封邀請函。根據(jù)短文的第一句I am writing to complain about what one of your saleswomen has done.，可知是投訴的，故選A。

【2】題意：凱西對王小姐有什么看法？考查細節(jié)理解題。A. Helpful.有幫助的；B. Impolite.不禮貌的；C. Kind.友善的；D. SelfiSh自私的。根據(jù)正文倒數(shù)第二行首句I felt Ms. Wang was rude.，可知選B。

【3】題意：哪個不是凱西的愿望？考查細節(jié)理解題。A. She can have a pleasant shopping experience next time. 她下次會有一次愉快的購物經(jīng)歷；B. The manager can deal with her letter seriously. 經(jīng)理可以認真處理她的信；C. The manager can give her a reply. 經(jīng)理可以給她一個答復；D. She can get her money back. 她可以把她的錢拿回來。根據(jù)倒數(shù)第二段I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.，可知選D。

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